Over 18 years working within and leading projects. 

Execution of a variety of high visibility and complex projects with:

logos

Shaw Communications 

  • Supported more than 50 customer facing Internet product development and process changes with Shaw Communications to 1.6 million customers

  • Implementation of significant television product changes to Shaw Communications 2.4 million television subscribers

  • Development of equipment mail-out program with deep supply chain integration

  • Billing system process changes for business need and regulatory compliance

  • The implementation of toll free phone number services and audio conferencing service for Shaw Business

  • In house developed application for call centre staff to email documents and appointment information to customers

  • Automated cheque payment processing and payment withdrawals by scanning physical cheque with forms into digital and then into machine readable for processing

Adidas global

  • New global e-commerce platform to 40 countries in 14 languages

  • Individualized product customization ordering

  • Order fulfillment through Adidas global supply chain

Nissan

  • Nissan LEAF web-based purchase process and automobile activation

  • Nissan LEAF range simulator

  • Nissan Google map conversion

  • Nissan mobile strategy

  • Nissan USA & global redesigns

  • SEO optimization

  • Nissan GT academy (interactive tablet experience)

  • Rating & reviews

  • Implementation online chat

  • Implementation of Bluekai analytics

Best Buy USA

  • Best Buy online site development

Infiniti

  • Infiniti USA site redesigns (landing page, site navigation and product page with shopping tools)

  • Implementation online chat

  • Infiniti Now information section

  • Implementation of Bluekai analytics

Hewlett-Packard

  • Hewlett-Packard global careers section

AT&T

  • Online customer care and instore mobile customer activation

Marks

  • Complete e-commerce site rebuild that include development of a bilingual version of the sites and a national rollout across Canada

  • Site included a new CRM, payment gateway, order calculations, customer service tools and integration with legacy systems

  • Lead the data and physical mapping project to move and merge distribution centre with FGL distribution centre

  • Implementation of new store receiving process

  • Supported the creation of vendor on-boarding activation and compliance with supply chain

4iiii INNOVATIONS

  • Led and implemented an ERP as project manager and Sr. business process analyst with 4iiii innovations (electronic hardware and software manufacture). System supports multiple factory locations globally for supply chain (procurement, shipping, raw and finished goods inventory), order management, production planning and CRM (customer relationship management)

  • Created and structured an internal “playbook” website to host all organizational process from high level strategic to team level and down to individual user process

WestJet

  • Supported internationalization of WestJet’s website application (widgets) for new languages and currencies.

  • Participated in enhancements and creation of various B2C widgets for access to booking channels, trip management and sign-in to WestJet account.

  • Provided updates to WestJet Airport Data Services for flight and route data which is used by multiple consumer groups.

Nutrien

  • SAP implementation with 3rd party HR applications